Customer service

Booking times by message, and the no-shows that follow

Self-service booking with reminders, so the calendar is right without the back and forth.

Who this is for Salons, clinics, repairs, tutoring and consulting: anywhere the work starts with a slot in a calendar.

The problem

Bookings and no-shows

A time gets agreed over several messages: you offer three, they reply an hour later, one is already gone. The calendar is updated by hand, so now and then two people get the same slot. A no-show is noticed when they do not turn up, and the hour stays empty.

You will know it by

Agreeing a time takes more messages than the service does.
You have double-booked at least once.
No-shows are normal, and nobody counts them.
Bookings live in more than one calendar, or in a paper book.

Possible solutions

Not every road leads to me

A public booking page
A free or cheap scheduling page linked to your calendar.
Where it stands Usually the right first step, and often enough on its own. The limit shows when services differ in length, resources or price.
Software built for your trade
Systems for salons, clinics or workshops with bookings, client records and payments in one.
Where it stands Often the best answer, because it solves things you do not have yet. It costs every month and imposes its own way of working.
Booking that follows your own rules
A self-service booking flow that knows your services, their lengths, your breaks and your reminders.
Where it stands This is the one I build when the standard tools do not fit: several locations, several staff, shared resources or unusual rules.

What I set up

The customer sees the open slots and picks one, and the calendar fills immediately, so double bookings stop. Before the appointment a reminder goes out with one-tap reschedule or cancel, because a cancellation a day early is far better for you than an empty hour. After the visit it can send a thank you and ask for a review. The rules about how long each service takes, when you do not work and how much gap you need are described once.

How it goes in

We write down the services, their lengths and the rules that currently live in your head.
We check first whether a standard booking page is enough.
We connect it to your calendar, so an open slot is genuinely open.
We agree when the reminders go and what they say, and test them on ourselves.

The limit Reminders reduce no-shows, they do not end them, and no figure is promised here. If you want a deposit, that is a payments question and is handled separately, with terms the customer sees before paying.

The work A standard booking page is in place within a day. Your own rules, several staff or shared resources take longer.

The prices on this site are final.

What it brings

The back and forth ends

The customer picks the time themselves, when it suits them, evenings included.

The calendar is true

One place that shows who and when, with nothing copied over from messages.

Cancellations arrive earlier

When cancelling is easy, it happens a day ahead instead of as silence at the appointed hour.

How you check it yourself

For a month, count no-shows and late cancellations, and separately note how many messages it takes to agree one time. Repeat after two months.

Is this your job?

Tell me how this runs at your place now. On a 30 minute call I will say whether it is worth automating, where I would start and what it needs.

Book a 30 minute call

The call is free, with no obligation and nothing to sign.

Not sure which job is first for you? The free assessment says where the hours go. Start the assessment

Common questions

Do I need something custom?

Often not, and I say so. If a standard booking page or the software for your trade covers your rules, that is what I recommend, and my work is setting it up so it runs without minding.

Can the reminders go by text message?

Yes, though text messages are charged per message, so it depends on your volumes. Email and calendar alerts cost nothing and are often enough.